Returns Policy

RETURN POLICY

Not the right size, shape or fit? No problem!

Our policy lasts seven days from when you receive your goods. If seven days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, have all labels on the garment and you must have the receipt.

Gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial or no refunds are granted:
– Any item not in its original condition is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than seven days after delivery

IN STORE REFUND

You can return your online order to the OBriens Clothing Co store for a refund providing you have the original receipt you would have received in your online order. This option is preferred as you can receive a refund directly and easily, and do not have to pay return postage on the order. We will credit your original method of payment, excluding delivery costs (unless goods are returned in accordance with your statutory rights: eg, they are faulty or not as ordered). Alternatively, we can issue you a store credit to use towards your next purchase in-store or online.

POSTAL REFUND

You can also return your online order by posting it along with the online receipt to our Returns/Exchange address below and indicate the reason for the return. We will credit your original method of payment and currency, excluding delivery costs (unless goods are returned in accordance with your statutory rights: eg, they are faulty or not as ordered), or we can issue you a credit note to use towards your next purchase in-store or online. Please indicate your preference.

Please note: all returns remain the responsibility of the purchaser until received by OBriens Clothing Co. We recommend you courier your package so you are able to track your parcel. Please do not re-use our courier bag and make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purposes.

HOW DO I EXCHANGE MY ONLINE ORDER?

There are 2 options available.

  • You are welcome to exchange or return your order in person at OBriens Clothing Co store, provided you have the original receipt and method of payment used for the purchase.
  • To exchange your order through the online store please follow the same instructions as above indicating your requirements. Please note that exchanges are subject to availability of goods, therefore please list alternative item/s in case we have sold out of your first choice. Standard delivery charges apply unless goods are exchanged in accordance with your statutory rights: eg, they are faulty or not as ordered.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@obriensclothingco.com.au.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@obriensclothingco.com.au and send your item to:

33 Welwyn Avenue, Manning Perth WA Australia 6152.

 

SHIPPING
To return your product, you should mail your product to:

33 Welwyn Avenue, Manning Perth WA Australia 6152.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our retail store

Address
33 Welwyn Ave
Manning WA 6152

Opening Hours
Monday - Saturday 9am - 5pm.
Sunday 10am - 3pm.
ONLINE 24/7.

Call
08 9450 4533

Email
info@obriensclothingco.com.au

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