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FAQs

If you are looking for an item that is not available on our website you can email us at info@obriensclothingco.com.au with your request, or simply call OBriens Clothing Co (08) 9450 4533 and our trained friendly fashion consultants will be ready to help you with your enquiry.

Yes, simply call us on (08) 9450 4533 and our trained friendly fashion consultants will be ready to help you with your purchase. Alternatively you can email us on info@obriensclothingco.com.au

We can always see if the item is available for a customer order from the designer, simply email us on info@obriensclothingco.com.au or call (08) 9450 4533 and our trained friendly consultants will be ready to help you with your enquiry.

Simply email info@obriensclothingco.com.au orcall (08) 9450 4533 and our trained friendly consultants will be able to inform you when the size is being returned to stock or whether a customer order can be done. 

Once you have confirmed your online order, you will receive an email update on its progress via the email you provided when you submitted your order. You will also receive a dispatch email with a consignment number. To track your order simply visit www.auspost.com.au/track and enter your tracking number.

If you require assistance in placing an online order, please contact us and our customer service team will be happy to help.

Yes, please contact us with the style number, colour and size and our customer service team will be happy to help.

Please visit our Return and Exchange page which provides you with details on how to return to store or via post.

Once you have confirmed your online order, you will receive an email update on it’s progress via the email you provided when you submitted your order. You will also receive a dispatch email with a consignment number. To track your order simply visit www.auspost.com.au/track and enter your tracking number.

Please visit our size guide shown on each product page to find full information on our sizes. You can also call or visit our store and our team will be happy to advise you.

All garments are also fitted with care labels to ensure they keep their original quality. For garments that specify dry clean only, including embellished pieces and delicate fabrics, we recommend the use of a specialty dry cleaner. For further information, please contact us.

You can purchase an e-gift card by clicking here. If you would like to purchase a physical gift card, you can do so in store or call (08) 9450 4533.

GST is included on all prices on our Australian website.

Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. Under no circumstances, will O’Brien’s Clothing Co sell or trade your personal information to any third party organisations or individuals. We may, however, disclose your personal information to third party suppliers who assist in the delivery of services you have agreed to accept from O’Brien’s Clothing Co, or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

By using the obriensclothingco.com.au site, you are consenting to the collection of information by O'Brien's Clothing Co.

Please click here to find out more about our privacy policy.

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. O’Brien’s Clothing Co uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read 'https' rather than just 'http.' It is important for you to protect against unauthorised access to your password and your computer. Our websites use cookies, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

Cookies are very small files that are sent to your computer or other mobile device, which we can access when you visit our site in future.

There are four different types of cookies that can be stored on your computer:

1.     Functionality cookies: These cookies enable you to browse the website and use our features such as shopping bag and saved items.

2.     Analytics cookies: We use these cookies to measure and analyse how our customers use the website. This allows us to improve our website and your online shopping experience.

3.     Customer preference cookies: When shopping online, the website will remember preferences you make(for example your log in details, language or currency settings). This makes your browsing experience simpler and more personalised.

4.     Targeting cookies: These cookies are used to deliver advertisements relevant to you. These cookies limit the number of times you see an advert as well as helping our team to measure how effective past marketing campaigns have been. By using our website you agree that we can place these cookies on your device and access them when you visit the site in the future.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. If you wish to delete any cookies that are on your computer or mobile device, please refer to the help area on your chosen browser for instructions on how to locate the directory that stores cookies.