Shipping & Delivery

SHIPPING & DELIVERY

All orders are sent via Australia Post with your choice of shipping options:

  • $10 Standard Shipping on orders under $200 Australia wide
  • Free Standard Shipping on orders $200+ Australia wide
  • $15 Express Shipping on orders under $500 Australia wide
  • Free Express Shipping on orders $500+ Australia wide
  • New Zealand International Standard Shipping AU$25
  • Other countries International Standard Shipping AU$35

Orders are dispatched on business days once funds and address details have been confirmed. We do offer Same-Day Dispatch where if your order is received by 11am Mon-Fri AWST we will endeavour to dispatch it that same day, stock permitting.

No deliveries will be made on weekends or public holidays. Please note in some cases this process may take up to 24 hrs, but we will notify you immediately via email once your order has been dispatched. This email will include your unique shipping/tracking number, so you can monitor the progress of your order online at www.australiapost.com.au. Your order will be shipped hopefully overnight however, some areas can take 3-7 working days. (See www.australiapost.com.au for network postcodes). This excludes country areas which could take up to 14 business days.

Occasionally we may run low on supply of a popular item and be required to wait for delivery from our supplier. We will contact you via email/telephone in this instance. If we can not supply in an agreeable time frame, we will refund you purchase.

We understand that delivering what you order when you want it is the most important thing we have to do. If something goes wrong – please email us at info@obriensclothingco.com.au and we will aim to fix the problem as soon as we can.

To ensure a safe delivery, we send all packages with "No Authority to Leave" at your unattended premises. If the postal delivery driver attempts to deliver your parcel when you are not home, they will leave a postal card in your letter box for you to collect the parcel from the advised post office.

We recommend to all our customers to download the AusPost App for a seamless delivery experience. The AusPost app helps to improve the delivery experience for customers by getting a better delivery experience with:

  • More choice and control over delivery options.
  • More deliveries arrive first time.
  • An easy way to track their parcel as it moves through the network.
     

PICK UP (CLICK AND COLLECT) OPTION:

Click and Collect orders will be available 24 hours after your order on the next business day. Once payment is received, you will be notified by email when your goods are ready for collection. Collection will be at

OBriens Clothing Co
33 Welwyn Avenue
Manning, Western Australia

Any problems? Please contact us at info@obriensclothingco.com.au

IMPORTANT INFORMATION

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of products are reproduced as accurately as possible, however, a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.

Please allow an extra business day for delivery during the following Australian public holidays.

WE RESERVE THE RIGHT:

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  • That all orders are subject to availability of stock.
  • To take reasonable steps to verify that the order and credit details are bona fide.

SHIPPING RETURN OR EXCHANGED ITEM

To return your product, please login to our Returns Portal at this link: https://obriensclothingco.com.au/a/returns

You should mail your product to:

O’Briens Clothing Co. 33 Welwyn Avenue, Manning, Western Australia 6152.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

INTERNATIONAL SHIPPING

We offer a flat rate of $25 for New Zealand and $35 other countries outside Australia for International Shipping.

7-14 Business Days approx. (Please note delivery time frames are a best estimate and can be affected by customs and COVID). We send it the same day as the order is placed and have no control over how quickly it will get to you.

Our international shipping does not provide insurance on your goods. If you wish to add insurance onto your purchase please contact us at info@obriensclothingco.com.au

Please note international delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. For more information on taxes, duties and customs regulations please contact your local customs office directly.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our retail store

Address
33 Welwyn Ave
Manning WA 6152

Opening Hours
Monday - Saturday 9am - 5pm.
Sunday 10am - 3pm.
ONLINE 24/7.

Call
08 9450 4533

Email
info@obriensclothingco.com.au

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